Puerto Rico We are looking for a Technical Account Manager (TAM) at BOLD, where you will manage our most complex B2B customer relationships from a technical perspective. You will own post-sale execution, handle technical escalations, and protect long-term customer retention and growth. In this role, you connect client needs directly with our internal product and engineering teams to deliver stable, high-value technical solutions.
Job Description
About this team
The B2B Solutions team manages the products, integrations, and operational programs that help our enterprise clients meet their hiring goals. We operate in a collaborative, execution-focused environment that prioritizes client trust, clear documentation, and proactive follow-through. We work closely with Sales, Product, Engineering, and offshore delivery teams to ensure customer commitments are met.
What you'll do
- Technical Relationship Management: Serve as the primary technical point of contact for enterprise B2B accounts, providing proactive support, workflow optimization, and rapid issue resolution.
- End-to-End Delivery: Manage client implementation activities from initial scoping and requirements gathering to technical handoffs, QA coordination, and launch readiness (including Career Sites).
- Cross-Functional Collaboration: Partner with Sales, Product, Engineering, and distributed offshore teams to translate client needs into clear delivery plans and manage project dependencies.
- Escalation Management: Act as the lead for complex technical roadblocks, troubleshooting issues under pressure while managing client expectations and timelines.
- Commercial & Account Health Support: Identify account risks, renewal concerns, change requests, or new expansion opportunities to help maintain commercial stability.
- Operational Documentation: Maintain clear, reliable documentation including customer requirements, account histories, support workflows, and implementation playbooks.
What you'll need
- Experience: 5–8+ years of experience in technical account management, implementation management, or technical project management within a B2B SaaS environment.
- Technical Fluency: A strong understanding of web applications, SaaS platforms, and integrations. You do not need to write code, but you must be comfortable discussing technical logic and workflows with engineers.
- Client-Facing Communication: Exceptional communication skills, with a proven ability to translate complex technical jargon into clear business terms and confidently handle tough stakeholder conversations.
- Program Discipline: Strong organization skills with a track record of managing project timelines, milestones, and risks across multi-disciplinary teams without direct authority.
- Accountability: The ability to operate autonomously, take complete ownership of assigned accounts, and drive execution in a fast-paced environment.
What's good to have
- Industry Context: Experience in HR Tech, talent acquisition platforms, job feeds, APIs, or CMS-driven career sites.
- The Toolkit: Familiarity with modern project and customer management tools like Salesforce, Jira, Confluence, or Monday.com.
- Light Troubleshooting: Basic comfort looking at HTML/CSS, SQL queries, or API logs to run initial triage before pulling in Engineering.
- Process Mindset: Familiarity with agile methodologies, delivery workflows, or managing paid enhancement requests and statement-of-work (SOW) inputs.
Benefits
Outstanding Compensation
- Competitive salary
- Bi-annual bonus
- 401(k) plan with match
- Equity in company
- Flexible spending accounts (health, dependent care)
- Internet and home office reimbursement
- In-office catered breakfast and lunches
100% Full Health Benefits
- Medical, dental, and vision (optional plans for your family)
- Life & long-term disability insurance (optional)
- Mental health support and resources
- Wellness reimbursement (gym, health apps, etc.)
- Pet Insurance (optional)
Flexible time away
- Flexible PTO
- Sick time policy
- Observed holidays
Certain group health plans are required to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the Triple S Salud medical benefit plans are linked below as of July 1, 2022:
https://salud.grupotriples.com/en/transparency-in-coverage-machine-readable-files/
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About BOLD
We Transform Work Lives
As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.
We Celebrate and Promote Diversity and Inclusion
We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.