ABOUT THIS TEAM 

The Content Development team’s mission is to give people the words to achieve success in their job search and in their career. We are a team of product, content and data professionals who use AI, taxonomy, and human expertise to create content to create award-winning resumes for jobs across the globe. Our multilingual system develops career-related data, superb content for work experience and skills, and knowledge services that integrate with a large portfolio of products that support the job seeker during their job search.

WHAT YOU’LL DO

• Build and lead the Global Content Development Team: Develop and enhance the current structure and processes including hiring, onboarding, mentoring, developing, and managing performance.  
• Content Strategy: Develop and implement a comprehensive global content strategy that aligns with the company’s business objectives, bringing expertise in LLMs to scale content development and to boost R&D for future advancements.
• Roadmap and Execution Management: Define roadmap and manage execution and partnership with product teams to meet business goals and OKRs, , actively prioritizing based on changing performance data, internal organizational dependencies and external market factors. 
• Content Quality & Governance: Define content quality and relevance, ensuring legal compliance and assessing deliverables produced by the team meet standards. 
• AI deployment & Experimentation: Leverage AI models, continuously experiment, and iterate to build foundational AI features that enhance efficiency, quality, and user experiences.
• Program Management and Budgeting: Oversee product roadmap and execution, managing resource allocation, operational costs, dependencies, and delivery. 
• Performance Analysis: Utilize analytics to monitor markets and portfolio performance and continuously improve content performance. Measure coverage, quality, relevance, efficiency on an ongoing basis and define projects to improve each of these performance dimensions.

WHAT YOU’LL NEED

• 10+ years hands-on experience in international content management, content engineering, SEO content management, and/or localization. 
• 5+ years experience leading, managing and growing multiple high-performing teams in various languages. 
• Deep understanding and hands-on experience with AI, including NLP, LLM, NLU, ML. 
• 5+ years experience in a corporate technology environment with working knowledge of SDLC, agile and lean methodologies. Some start-up experience is preferred. 
• Track record of delivering against OKRs and measurable business results. Experience using analytics to drive decisions and performance
• Experience setting up quality feedback loops and scoring mechanisms to improve content development 
• Program and process management experience, organizing multiple action plans within multiple functions

WHAT’S GOOD TO HAVE 

• Proficiency in one or more languages, other than English 
• Previous experience in the job search, recruitment or human capital industry (strongly preferred)

OUTSTANDING COMPENSATION

• Competitive salary
• Bi-annual bonus
• 401(k) plan with match
• Equity in company
• Flexible spending accounts (health, dependent care)
• Internet and home office reimbursement

100% FULL HEALTH BENEFITS

• Medical, dental, and vision (optional plans for your family)
• Life & long term disability insurance (optional)
• Mental health support and resources
• Wellness reimbursement (gym, health apps, etc.)
• Pet Insurance (optional)

FLEXIBLE TIME AWAY

• Flexible PTO
• Sick time policy
• Observed holidays
• 1-week PTO for the December holidays

Starting Pay Range

PAY TRANSPARENCY

Individual pay is based on location, transferable skills, experience, and other relevant factors. This estimated range is based on the best available market data and factors, all of which are subject to change. This position may also be eligible for a bonus and medical, dental, vision, life, short and long-term disability insurance, 401(k), paid time off, sick leave, and paid holidays, all subject to applicable plan terms.

WE TRANSFORM WORK LIVES

As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

WE CELEBRATE AND PROMOTE DIVERSITY AND INCLUSION

We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.

Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.