BOLD

We transform work lives

Noida, Uttar Pradesh, India

WE ARE LOOKING FOR

Senior Support Engineer

APPLY

By:

BOLD is seeking IT professionals who will take ownership of production environment related issues and undertake an immediate effort in order to restore a failed IT Service as quickly as possible. Should be working in liaison with the IT-Infrastructure team and Application teams on Incident, RCA activities and Availability.

ABOUT THIS TEAM

Infrastructure team provides various services including automation, observability, cloud/server/network architectures, CICD, infrastructure as code, database administration, incident management, vendor management, security and compliance, and acquiring new skills. These services help to improve efficiency, reduce errors, and ensure fast and reliable application releases while maintaining security and compliance. Techops help teams monitor applications and infrastructure, create resilient infrastructure, identify and resolve IT service issues, manage vendors, and ensure cloud security and compliance. The team also focuses on continuous learning and implementing new technologies to provide better value to the organization.

WHAT YOU’LL DO

  • Complete monitoring of a service environment.
  • First-line support of Applications, IT infrastructure and systems.
  • Responsible for assisting in software upgrades/updates/migration including OS, Tools and applications updates. 
  • Coordinate problem tracking and resolution across multiple disciplines of hardware, networking, application and system software with teams in those disciplines. 
  •  Available and flexible to cover NOC days and on call basis.
  • Monitoring alarms-analyze, repair, dispatch.
  • Reporting server, network, and systems performance metrics.
  • Coordinate with third party hosting technical personnel.
  •  Work closely with all technical service teams to implement strategies that will increase reliability, availability, and uptime for services. 

WHAT YOU’LL NEED

  •  ITIL Foundation Certified.
  • Knowledge on ITIL, ITSM framework, Incident Management, Problem Management, Change Management & Administration of Ticketing/Monitoring tools (JIRA, New Relic etc.)
  • Experience in documenting processes, escalation management, trouble ticket initiation and tracking and excellent problem data gathering skills. 
  • Familiarity with Web Server (IIS Servers / Tomcat/Apache/Nginx)
  • Basics trouble shooting of Azure/AWS Cloud
  • DNS concepts
  • Familiarity with Network concepts such as IP address, routers, switches, Firewall, LAN, WAN. 
  • Familiarity with basic tools such as ping, DNS, nslookup and traceroute.
  •  Familiarity with Internet/web based applications.
  •  Good communication skills.

EXCELLENT COMPENSATION

  • Competitive Salary
  • Tax friendly compensation structure 
  • Biannual Global Bonus 
  • Annual/Biannual Appraisal
  • Company Equity & Dividend program 

100% FULL HEALTH BENEFITS & MORE

  • Group Mediclaim, Personal Accident & Term Life Insurance
  • Practo Health Plus Membership
  • Quarterly On-Site Wellness Programs
  • Mental Health and Wellness (apps, additional support, etc.)
  • Online Messaging Therapy App- Talkspace 

FLEXIBLE TIME OFF

  • 24 Paid Leaves with Yearly Declared Fixed Holidays
  • Paid Compassionate, and Marriage leave
  • COVID leave for up to 7 days 
  • Paternity and Maternity Leaves 

ADDITIONAL BENEFITS 

  • Monthly Broadband Reimbursement 
  • Home Office Equipment Reimbursement
  • Certification Policy
  • Udemy Learning Program 
  • Free Lunch Meals and Snacks 
  • Cab Pickup and Drop Off Facility 
  • Quarterly Team Outings and Annual Party 
  • Marriage, Birthday, and Diwali Gifts

ABOUT BOLD
As an established global organization (17 years and counting), BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment.
We create digital products that have empowered over three million people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time.
Our employees are experts, learners, contributors, and creatives.

BOLD VALUES OUR POSITION AS AN EQUAL OPPORTUNITY EMPLOYER
WE VALUE, CELEBRATE, AND PROMOTE DIVERSITY AND INCLUSION.
We hired based on qualifications, merit, and our business needs.
We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.

Noida, Uttar Pradesh, India

Senior Support Engineer

APPLY

We embrace technology, think beyond the norm, fearlessly try new things, and live and breathe to make a difference in others’ lives.

Fortune favors the BOLD.

WHAT THEY’RE SAYING

“Great Opportunity for Go-Getter”

"Excellent work culture with the ability to move up the ladder quickly with success, pay and benefits are great and they do those fun quirky work activities. Really aggressive with entering new markets and great co-workers. I enjoy working with hard-working and smart people."
2016-07-20T14:46:50+00:00
"Excellent work culture with the ability to move up the ladder quickly with success, pay and benefits are great and they do those fun quirky work activities. Really aggressive with entering new markets and great co-workers. I enjoy working with hard-working and smart people."

“Great place to work”

"The company is doing well and has been growing consistently. Management is great to work with, they don't micromanage, but are available for advice and very accessible. Working with cross-functional teams is fairly easy and not much bureaucracy."
2016-07-20T15:20:31+00:00
"The company is doing well and has been growing consistently. Management is great to work with, they don't micromanage, but are available for advice and very accessible. Working with cross-functional teams is fairly easy and not much bureaucracy."

“I love working at BOLD!”

It is a fast-paced environment. It's challenging, different every day and it feels like we can make a difference. The team is amazing and I feel like we are a family. It is the best environment to work, learn, and grow. I really think that BOLD culture is one of the kind and unique on the island.
2016-07-20T15:52:03+00:00
It is a fast-paced environment. It's challenging, different every day and it feels like we can make a difference. The team is amazing and I feel like we are a family. It is the best environment to work, learn, and grow. I really think that BOLD culture is one of the kind and unique on the island.

Let’s get social