BOLD is seeking a Senior UX Writer with exceptional skill for crafting simple, straightforward, human copy, making the most complex concepts easy to understand for an international audience. This highly customer-focused role will require a keen interest in Localization and Internationalization. Our ideal candidate is talented and passionate, with exceptional writing capabilities, communication skills, and solid design instincts. They can translate business needs into great customer-focused copy providing the most translatable content for our world-class linguists.
This position collaborates with designers, product managers, researchers, program managers, software developers, localization project managers, contracted linguists, and additional partner teams. Our ideal candidate is comfortable with cross-departmental collaboration. They are an expert in language quality and an advocate for tone and voice across international portals. A natural curiosity for language, culture, and regional nuances paired with the desire to craft impeccable copy will thrive in this position.
ABOUT THIS TEAM
This position is part of BOLD's UX & Design department and will work directly with the International Product team. This team works collaboratively to identify opportunities where modifications would better serve our customers outside of the United States. Members of this team reside in the USA, Puerto Rico, Poland, and India.
WHAT YOU'LL DO
- Build relationships with partners across product, marketing, localization, UX design, and research to define copy requirements and strategies to achieve business goals.
- Create and form base copy (En-US and En-GB) for multi-disciplinary international projects that will later be translated for localization.
- Collaborate on projects ensuring copy and design meet business objectives and user needs. Willingness to develop, iterate, and improve where necessary.
- Develop precise, consistent nomenclature for tools and applications.
- Ensure digital copy complies with brand standards, style guide, legal parameters, and compliance across multiple portals at varying touchpoints.
- Contribute to the review and approval process with a team of translators working within our Localization team.
- Evaluate the usability of new and existing products, conduct/assist in user research when needed, and provide constructive feedback.
- Lead writing projects, set milestones, and navigate multiple projects at once.
- Experience with multilingual, multicultural teams across various time zones is not required but is a huge plus.
WHAT YOU'LL NEED
- Bachelor's Degree in English, Technical Communications, or equivalent professional experience in a related field
- 5+ years experience in technical or marketing writing, product documentation, or online publishing
- At least 2+ years of in-product writing experience (UI, notifications, errors, tooltips, etc.)
- An online portfolio or samples of work demonstrating experience creating user-centered copy and content solutions
- Comfortable assessing or providing suggestions related to workflow and process improvement as it promotes greater efficiency and work quality
- Experience working directly with designers, product managers, researchers, linguists, and other subject matter experts
WHAT'S GOOD TO HAVE
- Experience developing in-product writing (UI, notifications, errors, tooltips, etc.)
- Hands-on experience in a design team focused on consumer products (Ideally B2C)
- Experience working in a collaborative team, publicly white-boarding, and working directly with developers for implementation of designs
- Demonstrated problem-solving skills, attention to detail, and focus on quality
- Experience participating in user research, tests, and insight generation
- Experience in the job search industry is a plus but not required
- Fluency in a non-English language
BENEFITS
OUTSTANDING COMPENSATION
- Competitive salary
- Bi-annual bonus
- 401(k) plan with match
- Equity in company
- Flexible spending accounts (health, dependent care)
- Internet and home office reimbursement
100% FULL HEALTH BENEFITS
- Medical, dental, and vision (optional plans for your family)
- Life & long term disability insurance (optional)
- Mental health support and resources
- Wellness reimbursement (gym, health apps, etc.)
- Pet Insurance (optional)
FLEXIBLE TIME AWAY
- Flexible PTO
- Sick time policy
- Observed holidays
- 1-week PTO for the December holidays
Under San Francisco's Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for the position.
Notice at Collection for California Applicants
#LI-Remote
Individual pay is based on location, transferable skills, experience, and other relevant factors. This estimated range is based on the best available market data and factors, all of which are subject to change. This position may also be eligible for a bonus and medical, dental, vision, life, short and long-term disability insurance, 401(k), paid time off, sick leave, and paid holidays, all subject to applicable plan terms.
ABOUT BOLD
As an established global organization (17 years and counting), BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment.
We create digital products that have empowered over three million people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time.
Our employees are experts, learners, contributors, and creatives.
BOLD VALUES OUR POSITION AS AN EQUAL OPPORTUNITY EMPLOYER
WE VALUE, CELEBRATE, AND PROMOTE DIVERSITY AND INCLUSION.
We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.
