BOLD

We transform work lives

Noida, Uttar Pradesh, India

WE ARE LOOKING FOR

Technical Support Engineer- Customer Service Operations

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Technical Support Engineer- Customer Service Operations

at BOLD (View all jobs)

Noida, Uttar Pradesh, India

BOLD is an established and fast-growing product company that transforms work lives. Since 2005, BOLD has delivered award-winning career services that have a meaningful and positive impact on job seekers and employers. BOLD’s robust product line includes a professional resume and cover letter writing services, scientifically validated career tests, and employer tools that help companies hire, onboard, and communicate with their staff.

In India, the agile core development team is amalgamation of latest technology, niche processes and tech-savvy people. Our team uses mixture of diversified technologies and cutting edge expertise to create wide range of products which provides great consumer experience.

Job description:

Role:

  • Deal with day-to-day technical customer queries and issues.
  • Work with cross-functional teams especially Customer service and Development Teams

 

Responsibilities:

  • SQL scripting
  • Bug identification and analysis as the first point of contact
  • Front-end & back-end troubleshooting
  • Provide resolution with front end and back end fixes- on database and on associated customers’ accounts
  • Communicate with different teams and involve them in a resolution
  • Analyze charges on customer accounts.
  • Work with engineering teams for the problems faced by the customers.
  • Analyze Transactional data on the Payment Gateways
  • Should work as an advocate for customers/users. Work as a customer representative instead of a company representative

Required Skills:

  • Good verbal and written communication skills
  • Knowledge of internet and web applications
  • Quick learning and comprehending abilities
  • Task-oriented
  • Good team Player
  • Working knowledge of SQL
  • Problem-solving skills.
  • Knowledge of eCommerce, any CRM tool, Ticketing tool will be preferred
  • An idea about the payment processing through payment processors.
  • Should have worked with geographically distributed teams
  • Should have an idea of modern application architecture e.g. microservices
  • An idea about agile methodologies

Work Experience:

2-3 Years

Educational Qualification:

BCA/MCA/B Tech/Any graduate with relevant certifications

About BOLD

BOLD is a fast-paced, product company founded by two entrepreneurs passionate about helping people achieve their dreams. We stand together as a team empowering people to reach their professional aspirations. With our headquarters in Puerto Rico and offices in San Francisco and India, we’re a global organization on a path to change the career industry . Our vision is to revolutionize the online career world by creating transformational products that help people find jobs and companies hire the best candidates. A career at BOLD promises great challenges, opportunity, culture and the environment and you forge your own path ahead. Join us and discover what a great place BOLD is!

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WHAT WE DO...

Since 2005, we’ve helped more than 10,000,000 folks from all over America (and beyond!) to reach higher and to do better. With multiple online destinations providing successful and effective products and services, we’re partners along the way- from building successful resume to interviewing with confidence and landing the offer.

WHAT MAKE US BOLD

We at BOLD share the same passion and commitment for what we do. We collaborate and strive to achieve the perfect balance between our work life and our personal life. Because for us at BOLD, working is not work. It’s a lifestyle, an experience and a culture. And this culture is infectious, original and driven by passion.

WHAT DEFINE US

  • SOLVE REAL PROBLEMS: We are focused on solving significant problems that matter to us and our customers. We don't chase ideas and trends.
  • CODE TODAY, DEPLOY TOMORROW: We make bold decisions, move fast and iterate quickly. We push ourselves and others to consistently deliver the best.
  • BE WITH THE BEST: We surround ourselves with the best people, technology, tools to achieve something special together.
  • STAY LEAN: We focus on doing less to achieve more. We embrace constraints and simplicity. We adapt quickly to the changing environment.
  • EXPONENTIAL GROWTH: We never stop learning and career growth.
  • TOOLS OF THE TRADE: We are working on the best in class technology and tools for your work.

PERK AND BENEFITS

  • CAFÉ: Catered meals and an unlimited supply of snacks and beverages.
  • ATTRACTIVE COMPENSATION: Highly competitive salary by industry standards.
  • MEDICAL INSURANCE: Comprehensive medical insurance for you and your family.
  • VACATION: 24 days of paid vacation and 10 national holidays.
  • RELOCATION ASSISTANCE: We'll fly you in, help you move & give accommodation for 2 weeks.
  • FRIENDLY CULTURE: Open plan office, flat organizational structure, comfy office space and fun-loving people.
  • TEAM OUTINGS: We have team outings, annual picnic and Annual party for you and your family.

We embrace technology, think beyond the norm, fearlessly try new things, and live and breathe to make a difference in others’ lives.

Fortune favors the BOLD.

WHAT THEY’RE SAYING

“Great Opportunity for Go-Getter”

"Excellent work culture with the ability to move up the ladder quickly with success, pay and benefits are great and they do those fun quirky work activities. Really aggressive with entering new markets and great co-workers. I enjoy working with hard-working and smart people."
2016-07-20T14:46:50+00:00
"Excellent work culture with the ability to move up the ladder quickly with success, pay and benefits are great and they do those fun quirky work activities. Really aggressive with entering new markets and great co-workers. I enjoy working with hard-working and smart people."

“Great place to work”

"The company is doing well and has been growing consistently. Management is great to work with, they don't micromanage, but are available for advice and very accessible. Working with cross-functional teams is fairly easy and not much bureaucracy."
2016-07-20T15:20:31+00:00
"The company is doing well and has been growing consistently. Management is great to work with, they don't micromanage, but are available for advice and very accessible. Working with cross-functional teams is fairly easy and not much bureaucracy."

“I love working at BOLD!”

It is a fast-paced environment. It's challenging, different every day and it feels like we can make a difference. The team is amazing and I feel like we are a family. It is the best environment to work, learn, and grow. I really think that BOLD culture is one of the kind and unique on the island.
2016-07-20T15:52:03+00:00
It is a fast-paced environment. It's challenging, different every day and it feels like we can make a difference. The team is amazing and I feel like we are a family. It is the best environment to work, learn, and grow. I really think that BOLD culture is one of the kind and unique on the island.

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