Technical Support Engineer- Customer Service Operationsat BOLD (View all jobs)
Noida, Uttar Pradesh, India
BOLD is an established and fast-growing product company that transforms work lives. Since 2005, BOLD has delivered award-winning career services that have a meaningful and positive impact on job seekers and employers. BOLD’s robust product line includes a professional resume and cover letter writing services, scientifically validated career tests, and employer tools that help companies hire, onboard, and communicate with their staff.
In India, the agile core development team is amalgamation of latest technology, niche processes and tech-savvy people. Our team uses mixture of diversified technologies and cutting edge expertise to create wide range of products which provides great consumer experience.
- Deal with day-to-day technical customer queries and issues.
- Work with cross-functional teams especially Customer service and Development Teams
- SQL scripting
- Bug identification and analysis as the first point of contact
- Front-end & back-end troubleshooting
- Provide resolution with front end and back end fixes- on database and on associated customers’ accounts
- Communicate with different teams and involve them in a resolution
- Analyze charges on customer accounts.
- Work with engineering teams for the problems faced by the customers.
- Analyze Transactional data on the Payment Gateways
- Should work as an advocate for customers/users. Work as a customer representative instead of a company representative.
- Good verbal and written communication skills
- Knowledge of internet and web applications
- Quick learning and comprehending abilities
- Good team Player
- Working knowledge of SQL
- Problem-solving skills.
- Knowledge of eCommerce, any CRM tool, Ticketing tool will be preferred
- An idea about the payment processing through payment processors.
- Should have worked with geographically distributed teams
- Should have an idea of modern application architecture e.g. microservices
- An idea about agile methodologies
BOLD is a fast-paced, product company founded by two entrepreneurs passionate about helping people achieve their dreams. We stand together as a team empowering people to reach their professional aspirations. With our headquarters in Puerto Rico and offices in San Francisco and India, we’re a global organization on a path to change the career industry . Our vision is to revolutionize the online career world by creating transformational products that help people find jobs and companies hire the best candidates. A career at BOLD promises great challenges, opportunity, culture and the environment and you forge your own path ahead. Join us and discover what a great place BOLD is!
WHAT WE DO...
Since 2005, we’ve helped more than 10,000,000 folks from all over America (and beyond!) to reach higher and to do better. With multiple online destinations providing successful and effective products and services, we’re partners along the way- from building successful resume to interviewing with confidence and landing the offer.
WHAT MAKE US BOLD
We at BOLD share the same passion and commitment for what we do. We collaborate and strive to achieve the perfect balance between our work life and our personal life. Because for us at BOLD, working is not work. It’s a lifestyle, an experience and a culture. And this culture is infectious, original and driven by passion.
WHAT DEFINE US
- SOLVE REAL PROBLEMS: We are focused on solving significant problems that matter to us and our customers. We don't chase ideas and trends.
- CODE TODAY, DEPLOY TOMORROW: We make bold decisions, move fast and iterate quickly. We push ourselves and others to consistently deliver the best.
- BE WITH THE BEST: We surround ourselves with the best people, technology, tools to achieve something special together.
- STAY LEAN: We focus on doing less to achieve more. We embrace constraints and simplicity. We adapt quickly to the changing environment.
- EXPONENTIAL GROWTH: We never stop learning and career growth.
- TOOLS OF THE TRADE: We are working on the best in class technology and tools for your work.
PERK AND BENEFITS
- CAFÉ: Catered meals and an unlimited supply of snacks and beverages.
- ATTRACTIVE COMPENSATION: Highly competitive salary by industry standards.
- MEDICAL INSURANCE: Comprehensive medical insurance for you and your family.
- VACATION: 24 days of paid vacation and 10 national holidays.
- RELOCATION ASSISTANCE: We'll fly you in, help you move & give accommodation for 2 weeks.
- FRIENDLY CULTURE: Open plan office, flat organizational structure, comfy office space and fun-loving people.
- TEAM OUTINGS: We have team outings, annual picnic and Annual party for you and your family.